Something that exists only as an idea; a construct; an “imperfectly defined explanatory notion” (Gregory Bateson, in Steps to an Ecology of Mind); a nominalisation (a verb converted into a noun).
A disaffected former customer or non-customer who does not trust a particular organisation. Whether ‘fair’ or not, the grievances of anti-clients are real to them. Anti-clients may actively promote lack of trust in the organisation via their social networks and other channels. Anti-client is a term originated by Tom Graves, author of How anti-clients happen (and what to do about it).
The degenerative counterpart of value. Anti-value is more than dissatisfaction. It manifests as an experience of physical pain or emotional upset arising from a poorly designed or malfunctioning value generator, or from the denial of previously received and possibly taken for granted value.
If goodwill is an asset, then badwill is a liability. Badwill comes about when customers or other enterprise ecosystem constituents make public their experience of anti-value generated by the enterprise. Badwill can play out in the form of decreased revenue, loss of clients or suppliers, loss of market share, or damaged reputation—sometimes so great that it brings about the demise of the enterprise.
See Value generation capability.
A fully-formed idea or cluster of such ideas.
In its degenerative form, control is a way of seeking to determine, influence or accomplish outcomes by domination, manipulation, coercion, violence, or similar means. In its generative form, control is an enabling act or system aimed at generating beneficial outcomes or preventing harmful outcomes (e.g. air traffic control). See also Power.
Create vs. generate
I use each of these words in a particular way. An enterprise creates value generators (such as products, services and interactions). An enterprise cannot create value. It can only create value generators, or ‘value propositions’ as some academics would have it. A value generator generates value when the value beneficiary interacts with it. See graphic here.
Having the purpose or function of generating anti-value, inhibiting or limiting value generation, or nullifying generated value.
Distant from the source. Happening later in a sequence of activities. See also Upstream.
The total value generated for constituents of an enterprise ecosystem.
Enterprise ecosystem §
An enterprise ecosystem differs from a stakeholder system in that it includes entities not generally viewed as stakeholder groups, such as anti-clients (disaffected former customers and non-customers), criminals (part of the ecosystem of a police force), activist groups (for example, Extinction Rebellion, part of the ecosystem of an oil and gas corporation), and competitors (the failure of a business can have a devastating effect on other businesses operating in the same sector). An enterprise does not ‘have’ an ecosystem, in the way that it has stakeholders, and it cannot manage the ecosystem. An enterprise is but one interdependent part of the ecosystem, and it can only survive and prosper if the entire ecosystem survives and prospers.
“Faith is a critical but curious mind’s readiness to adopt a reality model (even if provisionally) for which there is less than absolute, empirical proof.”
Jay Gaskill, The Dialogic Imperative.
A distinctive combination of elements, notably principles, room arrangement, process or sequenced processes, and manner of facilitation, enabling meeting participants to achieve their desired outcomes. Examples: Open Space Technology, Knowledge Café, Scrum daily stand-up.
The kind of value you only notice when it’s absent. “Salt is what makes potatoes taste funny when you forget to put it in” (Anthony Rumgay). You rarely experience functional value — you only experience the anti-value that’s generated when functional value is missing.
Generate vs. create
See Create vs. generate.
1. An organisational philosophy and accompanying Rich Co-creation theories and practices that enable a business or nonprofit organisation to bring its world-enriching purpose to life moment by moment and generate the greatest amount of value for the greatest number of beneficiaries.
2. A business or nonprofit organisation that has adopted the Generative Enterprise philosophy and accompanying theories and practices.
3. A way of doing business, focused on generating widespread value.
“In psychology, holism is an approach to understanding the human mind and behavior that focuses on looking at things as a whole. It is often contrasted with reductionism, which instead tries to break things down into their smallest parts.
Holism suggests that people are more than simply the sum of their parts. In order to understand how people think, holism suggests that you need to do more than simply focus on how each individual component functions in isolation. Instead, psychologists who take this approach believe that it is more important to look at how all the parts work together.”
Source: Verywell Mind.
See also Reductionism; Wholeness.
“Holistic thinking is the new way of thinking needed to (dis)solve the problems created by reductionist thinking. But we should not over-swing the pendulum and favour holistic thinking in all circumstances over reductionist thinking. We should regard reductionism as a useful method to be applied if and when appropriate and within a whole-systems context that acknowledges the valuable contributions of diverse perspectives, as well as the limits to our knowing. We might prefer definitive answers and solutions, but what if they simply cannot be given?”
A Knowledge Café (a.k.a. Gurteen Knowledge Café) is a meeting format and a type of meeting that enables rich and rewarding conversation on a topic of mutual interest. Knowledge Café participants explore the topic, share knowledge, glean insights, surface ideas and opportunities, experience new ways of thinking, strengthen relationships, and form new connections. The originator of the format is David Gurteen, an influential practitioner working in the areas of knowledge management and conversational leadership.
Max4 principle §
A reference to the discovery made by various researchers that the maximum group size for a proper conversation is four people. Read more
Meta generator §
A meta generator 1 is a producer of value generators (products, services etc.) — typically an enterprise. A meta generator 2 is a producer of meta generators, such as an entrepreneur. See graphic here.
The graphic shows a microcosm formed of 22 people.
Strategy in action. Here, the term is borrowed from the field of space exploration. It is not a synonym for vision or purpose, and it is not about mission statements. In a generative enterprise, mission is an enterprise-wide programme of work aimed at living purpose to the full, and realising the vision — or some significant aspect of it — within a given timeframe. Each successive mission has the aim of manifesting intent (a fusion of purpose and vision) more fully. A mission consists of a mission objective and a suite of projects aimed at meeting the objective by a specified date. In some cases, the mission will be formed of two or more sub-missions, each composed of a set of projects.
A sequence of activities enabling people to make preparations for a mission focused on surmounting a tough challenge. Generally, the work is completed in a two-day co-creation meeting.
A shift from the current state of affairs (now) to the desired state (new). The five main types of now-to-new work are problem solving, change, creation (previously named innovation), development (expanding value generation capability), and potential utilisation (making full use of existing value generation capability).
Open Space meeting
An Open Space meeting (Open Space conference, Open Space meeting, Open Space gathering, type 2 co-creation meeting) is a participant-led gathering in which 10, 50, 100, 500 or more people establish shared intent, discuss matters of heartfelt concern, pool knowledge, conceive ideas, reach agreement on the best way forward, and make preparations for sustained collaborative action. Participants create their own programme of self-managed sessions (e.g. discussion groups, experiential workshops, ideas sessions, planning meetings) in response to a thematic question such as: The future of the XYZ Corporation: What are the issues and opportunities?
From its introduction in 1985 until 1989, Open Space was simply the format employed for the annual gatherings of the global organization transformation (OT) community. Open Space then broke free from the OT mothership and was used as an organisational intervention for the first time, with the chemicals company DuPont. That same year, the format became known as Open Space Technology.
Open Space Technology
The format of an Open Space meeting.
Source: Private correspondence, 7 March 2008
The ability or capacity to act or do something effectively. (Source: American Heritage® Dictionary of the English Language, Fifth Edition, via The Free Dictionary.) The innate (see George Land, 1968) ability to create that which generates value. The creation could be anything from a conversation or a glossary to a cathedral or a space rocket. See also Control.
A declaration of why the enterprise exists, beyond profit. An articulation of the value the enterprise intends to generate for a given set of beneficiaries. In some cases the purpose declaration will spell out or hint at the means by which this value is generated. The twofold aspects of intent are purpose and vision of realised potential.
An attempt or tendency to explain a complex set of facts, entities, phenomena, or structures by another, simpler set. Source: American Heritage® Dictionary of the English Language, Fifth Edition. The antithesis of reductionism is holism.
Rich Co-creation §
A set of principles and practices employed in projects where stakeholders work together on an equal footing, from start to finish, in order to bring forth a mutually beneficial result. This could mean eliminating a tough problem, bringing about a desired change, creating something new, or utilising value generation potential more fully. Rich Co-creation is the principal means by which a generative enterprise gets things done, accomplishes its mission and translates its purpose into action. The ‘rich’ prefix indicates that this form of co-creation is full-bodied and capable of generating significant downstream value.
The complete set of internal and external stakeholder groups for any given organisation. A stakeholder system differs from an enterprise ecosystem in that the latter includes entities not generally viewed as stakeholder groups, such as criminals, protest groups and competitors.
Strategy is “a cohesive response to an important challenge.” Source: Richard Rumelt, author of Good Strategy Bad Strategy. In a generative enterprise, the overriding and persistent challenge is the manifestation of intent (purpose + vision). Strategy is not a laundry list of objectives or a detailed master plan, but a pithy statement describing in the broadest of terms how the constraints to intent manifestation will be surmounted.
“A whole that cannot be divided into independent parts, because every part of a system has properties that it loses when separated from the system, and every system has some properties that none of its parts has. Further, a system is a set of two or more elements that satisfies the following three conditions: (1) The behaviour of each element has an effect on the behaviour of the whole. (2) The behaviour of the elements and their effects on the whole are interdependent. (3) However subgroups of the elements are formed, each has an effect on the behaviour of the whole and none has an independent effect on it.” Source: Russell Ackoff, via Wyatt Woodsmall.
“A system is a set of elements or parts that is coherently organized and interconnected in a pattern or structure that produces a characteristic set of behaviours, often classified as its ‘function’ or ‘purpose’.”
Close to the source. Happening earlier in a sequence of activities. See also Downstream.
Benefit. The three main forms of value are economic value, conceptual value and experienced value. I mostly talk about experienced value. Value is not ‘delivered’, as if by FedEx. It is co-created through the interaction between the value beneficiary (e.g. consumer) and the value generator. See Wikipedia: Service-dominant logic. Value is a unifying principle: the red thread that unites purpose, vision, strategy, mission, project work, capability expansion, and other business fundamentals.
Value advocate §
Value for customers means that after they have been assisted by a self-service process (cooking a meal or withdrawing cash from an ATM) or a full-service process (eating out at a restaurant or withdrawing cash over the counter in a bank) they are or feel better off than before.
Source: Service logic revisited: who creates value? And who co-creates? by Christian Grönroos, a Professor of Service and Relationship Marketing at Hanken Swedish School of Economics, Helsinki, Finland.
An individual who speaks on behalf of the downstream value that will be generated by the intervention, course of action or value generator.
Value for all
The greatest amount of value for the greatest number of beneficiaries. Much of my work is founded on the hypothesis that when an enterprise is focused on generating value for all, it enriches itself, its employees and its shareholders as a natural consequence (all things being equal).
Vision of realised potential §
A depiction — an actual picture accompanied by vivid explanatory text — of how the world will look, sound and feel when the enterprise is fully utilising its value generation potential and living its purpose to the full. The twofold aspects of intent are vision of realised potential and purpose.
Another way of saying value for all.
A way of thinking and acting that takes into account the realities, perspectives and value requirements of all members of the enterprise and the ecosystem (stakeholders and beyond) in which it is situated.
“An undivided or unbroken completeness or totality with nothing wanting.” Source: The Free Dictionary. Wholeness is all-encompassing, transcending the dualistic nature of mundane reality, and cannot be reduced to parts (see Holism).
“We can reduce the world to a whole just as easily as we can reduce it to a collection of parts.”
Source: [6 Key Questions in] Whole Systems Thinking, by Daniel Christian Wahl.
An individual’s set of fundamental beliefs and organising principles; his or her unquestioned assumptions about the nature of reality and the human place in it. A worldview is like the operating system in a computer, controlling operations behind the scenes but mostly outside the user’s awareness. When someone upgrades his or her worldview, certain things that were previously impossible become possible, and some things that were difficult become easy. Generally, a new worldview does not replace the old one, but subsumes it.