ContentsProblem transformation: A definition
Problem transformation: A definitionProblem transformation is a way of perceiving and responding to tough challenges such that ambitious outcomes are achieved, widespread value is generated, and the value creation capability of the individual or collective is increased.
“Transformation is a shift in one’s perception of what is possible.”
Mo Cohen, narrative transformation practitioner, executive coach and solo autobiographical theatre pioneer.
OriginsProblem transformation as described here was first articulated by Jack Martin Leith (that’s me) with input from Alan Arnett, Mo Cohen and Angus Jenkinson and inspired by the conflict transformation approach originated by John Paul Lederach and Johan Galtung.
How problem transformation differs from problem solvingWhereas problem solving seeks to eradicate a troublesome state of affairs and restore the status quo, problem transformation shuns the status quo and creates a new reality — one in which the problem no longer exists, and one in which the organisation increases its power to create the new. Creating this new reality requires a shift in perception, to seeing possibility where others see limitation.
Problem transformation is a generative approach. Generativity is a term coined by Erik Erikson, a psychologist and psychoanalyst known for his theory on the psychosocial development of human beings. Generative individuals, teams and organizations shun the status quo and show disdain for mediocrity, seeking instead to create things that improve people’s lives and make the world a better place.
Problem transformation is particularly suited to situations where:
“If your company follows the status quo, you are not following a path that encourages either creativity or Innovation. If your actions are based on conforming to the status quo, rather than defying the status quo, you are not doing anything novel. You are not standing out as different. You are not sufficiently questioning your actions, decisions, products or services. This is the opposite of innovation.”
Source: Don’t Trust the Status Quo, by Jeffrey Baumgartner
- High levels of complexity, ambiguity and uncertainty are present.
- There are multiple stakeholders, each with an idiosyncratic perspective and agenda.
- There is no agreement about the fundamental nature of the problem, and there is no common language for discussing it.
- The desired outcome is disputed, unclear or unknown.
- There is no consensus about what type of intervention (change management, design thinking, internal communication, coaching, learning and development, organisation design, conflict transformation, business model innovation etc.) is likely to be effective.
Problem transformation and wicked problems
“In planning and policy, a wicked problem is a problem that is difficult or impossible to solve because of incomplete, contradictory, and changing requirements that are often difficult to recognize.” Source: Wikipedia.
Problem transformation such a collaborative approach, and not unacceptably time consuming.
“In his 1972 paper, [Horst Rittel, an influential early authority on wicked problems] hints at a collaborative approach; one which attempts ‘to make those people who are being affected into participants of the planning process. They are not merely asked but actively involved in the planning process’. A disadvantage of this approach is that achieving a shared understanding and commitment to solving a wicked problem is a time-consuming process.”
Problem transformation in actionAt a conceptual level, problem transformation is method-independent.
At an operational level, each problem transformation practitioner brings his or her own unique collection of models and methods, selecting those that are best suited to the project and creating new ones when necessary.
Regardless of the nature of the project and the methods brought to bear by the practitioner, flawed assumptions will be exposed, limitations will be reframed as possibilities, and effective ways of transforming these possibilities into reality will be devised, with the threefold objectives of achieving ambitious outcomes, generating widespread value, and increasing the value creation capability of the individual or collective.
Selected quotes about problems
“A problem has a different solution on different days.”
General Stanley McChrystal | Image: Wikipedia
Original source: Team of Teams — New Rules of Engagement for a Complex World, by S. McChrystal, T. Collins, D. Silverman, et al. (New York: Portfolio/Penguin, 2015). Cited in 5 Musts for Next-Gen Leaders, by Amit S. Mukherjee, on MIT Sloan Management Review.
“The first step in Design Thinking is to understand the problem you are trying to solve before searching for solutions.” – MIT: Design Thinking Explained
“This is blunt linear thinking, which reveals the strange belief that a problem can (and has to) be completely understood before looking for solutions, based on the myth that problems are essential, rational and fully describable entities. Design thinking, as we have learned (Lawson, Cross), means the parallel development of problem and solution. You fully understand the problem when you have found a solution. Problems as well as solutions are designed artefacts.”
Source: Wolfgang Jonas, in UNPACKING “MIT — Design Thinking Explained”, on NextD Journal
“The conventional model of collaboration in business is to go to a lot of meetings to try to get agreement on five things:
What is our common purpose?
What is the problem?
What is the solution to the problem?
What is the plan to execute the solution?
Who needs to do what to execute the plan?
Answering these questions typically involves a delicate dance of managerial authority and employee adaptation. A boss may have a solution in mind, but could face potential downsides by enforcing it unilaterally. Those who disagree may drag their feet in implementing the plan or otherwise sabotage the team’s efforts. So instead, teams collaborate: A boss leads everyone to see the problem the same way (probably the way the boss does), and then to agree on a way forward.
But what if the people in the room are working at cross-purposes? What if they can’t even agree on what the problem is, much less how to solve it? What if there is low trust among them, and no one who can control the situation? What if the only thing people can agree on is that the situation is unacceptable and must be changed?”
Photo credit: Móric van der Meer
Source: How to Collaborate When You Don’t Have Consensus, by Adam Kahane, Reos Partners, on strategy+business
“A problem is only an avenue of approach we happen to have pursued, where we cannot see our way clear. Whilst a problem with a ready solution is not a problem at all but just a clear way forward, a problem without a solution is just a blind alley, a failed attempt to proceed a certain way. A problem is only a solution that we cannot get to work. Indeed, I have come to view all efforts at so-called “problem-solving” in practical affairs to be quite worthless endeavours. An unsolved problem, like an unanswered question, should be an invitation to go back and choose another problem instead, like asking a different question to get at what you are after when your first enquiry draws a blank. A problem that does not call for its own solution may best be regarded as but a first feeler; instead of trying to solve it, we could put out another feeler.”
© 2000, 2018 Dr James Wilk. All Rights Reserved
Dr. James Wilk MA Oxf, MSc Oxf, PhD, FCybS, University of Oxford.
“Make no mistake. Innovation isn’t about ideas, it’s about solving problems. The truth is that nobody cares about your ideas, they care about the problems you can solve for them. The reason most people can’t innovate isn’t because they don’t have ideas, but because they lack the perseverance needed to stick with a really tough problem until it’s cracked.”
Greg Satell | View source
“Mental models often do not enable us to see what’s really possible in the world. Often times we build businesses, technologies or products and services based on assumptions borne from preexisting beliefs. Beliefs can very easily produce false assumptions, particularly about the markets in which we operate.
The meta model of the Hegelian Dialectic guides much of our thinking – (manufactured) problem, (staged) reaction, (perceived) solution. Typically we are taught or trained to think linearly, in a straight line. From there, we think we have to choose sides, ideas, beliefs, ideologies, what have you. False choices, or false dichotomies, perpetuate many of the problems we face in the world.
While problems can be very complex, our approaches to them and the ensuing solutions do not have to be¹.”
Source: Gunther Sonnenfeld, a partner at Novena Capital
¹ Read more here: Breaking Free of the Mental Model that Stifles Real Progress, by Gunther Sonnenfeld, on Medium
“The best thing that can be done to a problem is to solve it.” False. The best thing that can be done to a problem is to dissolve it, to redesign the entity that has it or its environment so as to eliminate the problem. Such a design incorporates common sense and research, and increases our learning more than trial-and-error or scientific research alone can.”
Source: A lifetime of systems thinking, by Russell Ackoff, on Systems Thinker
“Large organizations face a stark choice: Develop a viable approach to innovation, or face a slow and agonizing descent to irrelevance. The most common approaches — focusing excessively on strategy or technology — don’t address the root cause: the need to quickly adapt to changes. To develop such a capacity, corporate leaders must learn how to harness distributed teams of risk tolerant employees to find, prioritize, and solve problems.”
Source: The Future of Corporate Innovation, by William Treseder, a partner at BMNT, on Medium
“If the answer was logical, we would have solved it already.”
Rory Sutherland, vice chairman, Ogilvy
“A Fortune 250 B2B company spent a quarter of a million dollars trying to solve the wrong problem. A new product line had failed, and the company believed the problem was either poor product delivery times or lack of effort by the sales force. After throwing millions at both problems, they finally realized what the real issue was: misaligned goals between marketing and sales.”
Source: When Sales and Marketing Aren’t Aligned, Both Suffer, by Wendy Ritz, Michelle D. Steward, Felicia N. Morgan, and Joseph F. Hair Jr., on Harvard Business Review
“Problems are tough because they are complex in three ways.
They are dynamically complex, which means that cause and effect are far apart in space and time, and so are hard to grasp from firsthand experience.
They are generatively complex, which means that they are unfolding in unfamiliar and unpredictable ways.
And they are socially complex, which means that the people involved see things very differently, and so the problems become polarized and stuck.”
Source: Solving Tough Problems, An Open Way of Talking, Listening, and Creating New Realities, by Adam Kahane
“We have also come to realize that no problem ever exists in complete isolation. Every problem interacts with other problems and is therefore part of a set of interrelated problems, a system of problems. I choose to call such a system a mess. […] Furthermore, solutions to most problems produce other problems […] a financial problem, a maintenance problem, and conflict among family members for its use.”
Russell Ackoff, cited here
“Truly innovative organizations—not just the one-hit wonders, but those who can reproduce success over many years—don’t look for ideas but for problems to solve. A good problem leads to a sense of purpose and that’s where good ideas really come from.”
Greg Satell | View source
“Marketers prefer precise answers that are wrong to imprecise answers that are right.”
Bob Hoffman, The Ad Contrarian
“Problem-solving is taking actions to have something go away: the problem. While problem-solving has its place, as a persistent approach, it limits accomplishment. The elimination of a problem does not mean that the desired result can be created. As distinguished, solving a problem does not by design lead to a creation. Creating is taking action to bring into being that which does not yet exist: the desired outcome.”
Robert Fritz, author of The Path of Least Resistance, in Structure: The Power and the Beauty
“I want to pass along a piece of advice that Bill Clinton offered me a little over a decade ago.
Well, actually, when he said it, it felt less like advice and more like a direct order.
What he said was: ‘Turn toward the problems you see.’
It seemed kind of simple at the time, but the older I get, the more wisdom I see in this.
And that’s what I want to urge you to do today: turn toward the problems you see.
And don’t just turn toward them. Engage with them. Walk right up to them, look them in the eye … then look yourself in the eye and decide what you’re going to do about them.”
Matt Damon | view source
Now-to-new, part one
Now-to-new signifies a shift from the present situation to what is needed instead, such that value is generated, anti-value generation is halted, or value generation capability is restored. The five main types of now-to-new work are problem solving, innovation, change, development, and potential utilisation. They are neither mutually exclusive nor collectively exhaustive.
Readiness work enables members of a now-to-new project team to prime themselves for the showing up of a high potential concept by becoming immersed in the demands and dynamics of the project and having a felt sense of the new reality in which the desired results will arise.