Readiness work enables members of a now-to-new project team to prime themselves for the showing up of a high potential concept by becoming immersed in the demands and dynamics of the project and having a felt sense of the new reality in which the desired results will arise.Please note that this article is not about creating readiness for change in an organisation.
What is a now-to-new project?
A now-to-new project is one that involves conceiving, developing, introducing and realising the potential of a value generator, which is something tangible (a product or other artefact) or intangible (a service or a piece of music for example) that produces experienced value when the user interacts with it.
The five main types of now-to-new project are:
Creating (previously I referred to this as innovation)
Developing (expanding value generation capability)
Utilising potential (making full use of existing value generation capability).
Read more about the now-to-new concept
Why do Readiness work?
1. It converts the brief into a well-formed design specification for the work that lies ahead.
Never take a brief at face value. Treat it as a discussion document. No matter how set in stone it may appear, the brief is always provisional — nothing more than a first stab at specifying project requirements and providing supporting information. This is equally true whether you are a member of an internal project team or you have been brought in as an external service provider.
2. The extended project team becomes immersed in the demands and dynamics of the project.
The extended project team is composed of all those whose contribution, co-operation and consent are vital to the successful completion of the project.
Contribution means active participation. Co-operation means providing occasional assistance or, at the very least, not blocking progress. Consent means giving formal or informal approval to the proposed course of action.
Without the voices of these people in the room, certain assumptions will go unchallenged, some stakeholder interests and requirements will not be taken into account, vital pieces of the jigsaw will be missing, and there could be trouble ahead.
3. It yields a shared declaration of intent.
Intent is a heartfelt desire to enrich the world in a particular way. The twofold aspects of intent are purpose (a high-level expression of why the project is needed), and vision of realised potential (a depiction — an actual picture accompanied by vivid explanatory text — of how the world will look, sound and feel when the project objectives have been accomplished).
4. It activates the power of creative imagination so that maximum value can be generated for customers, other stakeholders and wider society.
“What inspired the lyrics for Palaces of Montezuma?”
Sue, Doncaster, UK.
* * *
“I’m not really sure what inspired the lyric. It’s not the sort of question I feel I have the authority to answer. These songs, you know, just present themselves.”
Nick Cave, The Red Hand files, Issue #93.
Truly original ideas having the potential to enrich the world come to us by means of creative imagination, and not through synthetic imagination, which produces derivative ideas and mediocrity. Brainstorming (as defined by Alex Osborn) and its derivatives tend to produce mediocre ideas. Some will dispute this but my experience supports it. In contrast, when Readiness work has been completed, the answer often presents itself without the need for sterile diverge-then-converge ideation work.
Readiness is the opening act of the Creative Lifecycle
Work concerned with creating the new, changing this into that and expanding or utilising value generation potential is not a mechanical process like making Rice Krispies. It’s organic and messy; a continuous stream of activities rather than a sequence of discrete stages. This is why I use the metaphor of human procreation when discussing now-to-new projects.
It’s hard to describe a continuous stream of work, so let’s imagine we’re devising a play about having a baby.
The play is called The Creative Lifecycle and it consists of seven acts:
Act 1 | Readiness
Act 2 | Conception
Act 3 | Commitment
Act 4 | Gestation
Act 5 | Birth
Act 6 | Nurturing
Act 7 | Realising potential
|Act||Human procreation||Creative Lifecycle|
|Readiness||Are you ready to have a baby? Why do you want to have a baby? Is this the right time to be having a baby? What challenges will you face? Are you aware that a baby will disrupt your life in ways you cannot imagine? How can you create the right conditions for conception to occur? When is the best time to conceive?||Become immersed in the demands and dynamics of the project and create a vision of realised potential.|
|Conception||One way or another, a sperm fertilises an ovum and conception occurs.||Bring about a fusion of possibility (a source of potential value) and imagination (the form a suitable value generator might take) to produce, in rudimentary form, some ‘thing’ that is capable of generating maximum value for customers, other stakeholders and wider society.|
|Commitment||“Congratulations, you are pregnant.” This news forces a decision (commit or terminate?) and marks a transition from the realm of the unknown to the realm of the known.||Say “Yes” to the task of bringing the value generator into the physical world.|
|Gestation||Over a nine-month period, the zygote (fertilised ovum) becomes an embryo, which develops into a foetus.||Develop the embryonic concept into a fully-formed value generator.|
|Birth||The baby is delivered (‘deliver’ being the correct verb for once) and takes its first breath. The umbilical cord is cut. Mother and baby are now separate entities.||Midwife the introduction of the value generator.|
|Nurturing||The parents care for the baby, providing sustenance, protection and love.||Care for the value generator until it is ready to stand on its own two feet.|
|Realising potential||The parents help their offspring become all that he or she can be.||Help realise the value-generating potential of the value generator.|
Here is The Creative Lifecycle in visual form. Remember that the seven acts are not really discrete, and that they are not always sequential — it may be necessary to go back and repeat some of them.
Readiness work in 12 scenes
The brief is nothing more than a sighting shot. The Readiness work converts the brief into a complete and robust design specification.
The following overview of Readiness work takes the form of 12 scenes. Some may not apply to your particular project. Some additional scenes may be called for (please tell me about them). Some may need to be done in a different sequence. And some may need to be repeated because new insights have been revealed.+ Expose and challenge any assumptions concealed in the brief
Some assumptions will be obvious; others may be hidden or disguised.
Here are a few examples:
- This is a design thinking project.
- Xyz is the root cause.
- People resist change.
- Agile is the way forward.
- Culture is the key issue.
Common intent ensures that everyone is working in unison, pursuing the same ends for the same reason. It is not synonymous with alignment, which lives solely in the mind. Intent inhabits not just the mind but also the heart. In the Japanese and Chinese languages, heart and mind are the same word: kokoro and xin respectively. You can read more about kokoro here.
The twofold aspects of intent are purpose and vision of realised potential.
Purpose states why the project is needed, in the broadest of terms.
Specify ecosystem value: In order to create the vision of realised potential you will need to determine the value requirements of each member of the enterprise ecosystem as it relates to your project. The enterprise ecosystem is the constellation of entities—customers, suppliers, investors, regulatory bodies and so on—that affect, and are affected by directly or indirectly, the actions of the enterprise or, in this case, the work of the project team.
The Ecosystem Value Specification process enables you to examine each constituent of the enterprise ecosystem and determine:
- What existing value must be preserved.
- What new value might be created.
- What anti-value generation should be eliminated.
- What value must be sacrificed for the good of the whole. When value is sacrificed in this way, the consequent generation of anti-value must be foreseen and mitigated, and those experiencing the anti-value may need some form of compensation.
The reasoning here is that if the project meets the value requirements of all constituents of the enterprise ecosystem, then the relevant people within these constituent organisations will support the project, or—at the very least—will not hinder its progress.
Note that creating the Ecosystem Value Specification is a painstaking process and much more than a form-filling exercise.
Vision of realised potential: The team envisions a new reality in which the required value is being generated. The vision is outward-facing: its focus is the world, not the enterprise. It takes the form of an actual picture accompanied by a vivid and compelling synopsis. It depicts a desired present, not a desired future. And it reflects an ethos of world enrichment and unconditional service.
The more members there are in the extended project team, the harder it may be to secure common intent. But time and effort spent here will reap rewards later.
For example, a graphic designer receives a brief to design a new logo. The client’s non-negotiables include: “Do not use orange.” Instead of taking the constraint at face value, the designer challenges it by showing the client a dozen samples of colours that might be described as orange, and asks “Which of these are ruled out?” The client sorts the samples into three batches, which she labels orange, dark yellow and light brown. The phantom constraint has been revealed and new possibilities have arisen.
A common type of phantom constraint is what Gary Hamel (and Rowan Gibson, in his book The Four Lenses of Innovation) calls orthodoxies. These are the norms, conventions, false assumptions, cherished beliefs, unwritten rules and sacred cows that impose limits on thinking and constrain action in an enterprise, sector or industry.
Rowan Gibson discusses The Four Lenses of Innovation (runtime 4:15)
Every industry is built around long-standing, often implicit, beliefs about how to make money. In retail, for example, it’s believed that purchasing power and format determine the bottom line. In telecommunications, customer retention and average revenue per user are seen as fundamental. Success in pharmaceuticals is believed to depend on the time needed to obtain approval from the US Food and Drug Administration. Assets and regulations define returns in oil and gas. In the media industry, hits drive profitability. And so on.
These governing beliefs reflect widely shared notions about customer preferences, the role of technology, regulation, cost drivers, and the basis of competition and differentiation. They are often considered inviolable—until someone comes along to violate them. Almost always, it’s an attacker from outside the industry. But while new entrants capture the headlines, industry insiders, who often have a clear sense of what drives profitability, are well positioned to play this game, too.
How can incumbents do so? In a nutshell, the process begins with identifying an industry’s foremost belief about value creation and then articulating the notions that support this belief. By turning one of these underlying notions on its head—reframing it—incumbents can look for new forms and mechanisms to create value. When this approach works, it’s like toppling a stool by pulling one of the legs.
Source: Disrupting beliefs: A new approach to business-model innovation, by Marc de Jong and Menno van Dijk, in McKinsey Quarterly, July 2015
There are several ways of determining these factors. One way is to ask “How could we ensure that the project fails spectacularly?” and then flip the answers.
The team explores the external factors that might have a bearing on the project, perhaps using a framework such as STEEP (Social, Technological, Environmental, Economic, and Political factors).
Discontinuities will be of particular interest. A discontinuity is a convergence of events or trends that substantially changes the structure of an industry or the rules of the game, thereby opening up new possibilities for value generation.
The team is now primed for the moment of conception
Now that each now-to-new team member is fully immersed in the demands and dynamics of the project, and has a felt sense of the new reality in which the desired results will arise, the team is primed for the moment of conception—when imagination produces a concept having the potential to generate widespread value and enrich the world. The concept may reveal itself as a mental image, a crude sketch, a physical feeling, an inner dialogue, a few words, a symbol, or in some other form.