Innovating
A global food manufacturer wants to create — overnight — a concept for a new product, inspired and evaluated by potential customers. How can this be achieved?
The organisers of a technical conference want to include a session created from nothing during the breaks by a group of volunteers. How can the organisers and volunteers best be supported?
The education branch of a spiritual community offers a range of residential courses, workshops and events, but many of the beds are empty during the months straddling the peak season. How might they be filled?
Changing
A state-owned rail operator in continental Europe intends to shift ticket purchasing from service counters to self-service machines, but the plan is meeting strong opposition from service counter staff. How can this situation be resolved to everyone’s satisfaction?
The management teams of two hospitals, twenty miles apart, want to integrate 35 services including emergency care. The conversation is being dominated by a well-organized “Save Our A&E” campaign that has gained the strong support of a local newspaper. How can the integration be accomplished successfully, and with minimum disruption and distress?
Problem solving
The sales and marketing functions of a global corporate are at loggerheads and this is having a negative impact on the business. How might the situation be addressed, such that value generation capability is not only restored, but also expanded?
Surmounting
There is a serious threat of new dog-to-human diseases entering the UK. How can the threat be addressed?
An oil and gas company in Oman has discovered an oil reservoir in an unusual type of rock. How can the oil be produced at a commercial price?
The contract to provide community arts services in the Welsh valleys has been awarded to an alliance of local authorities. How can the alliance ensure that its ambitious first year goals will be achieved?
Responding
The CEO of a Dublin-based brewer has received a directive from the parent company’s chairman, instructing the brewer’s management team to establish a direct connection with its customers, beyond focus groups. How can this connection be made?
The bosses of an R&D facility within a multinational have spent many months developing an innovation strategy. Facility staff must now find ways to put the strategy into action. How might this be facilitated?
Developing
Members of a specialist unit within a UK government agency have an urgent need to plan, organise and facilitate a series of Open Space meetings, but they lack the necessary skills and very little time is available for training. How can these skills be acquired in a single half-day workshop?
Realising potential
A global oil and gas company needs to find a good use for the water — saline and contaminated with heavy metals — that accompanies oil as it emerges from the subsurface. How might this be accomplished?
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